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Returns- All purchases are accepted for return within 30 days after purchase. All return costs will be covered by us within the UK. All items must be returned in the same condition as purchased and sent.

Shipping Costs will vary world-wide so we please ask you contact us for the correct shipping cost for your location before purchasing any items to avoid disappointment.

Thank you

Vintage / Modern Glass Condition & Making Process Marks/Inclusions

It is very important to be aware that whenyou are purchasing vintage or modern day glassware the following important information applies.We work very hard to always inspect all our items in careful detail to note any major faults such glass disturbance / cracks /chips within the description of each listing. Please note that you should always expect to see some age-related marks or signs of wear such as very surface scratches/marks on the outer surface with movement. Due to many glass items been handmade, you may see small imperfections such as bubbles, inclusions & lumps/speckles within the glass mass and often tool marks which can be seen from where they have been shaped and worked during the manufacturing/making/blowing process. We mention this becausemost people such as collectors of glass and dealersincluding new buyers of glass do not look as faults or damage, but as part of the character and due to the age/typeof hand made/blown manufactured glass and are not usually mentioned in the main description of the listings. Please always contact us if you are unsure of any item.FREE-FORM IRREGULAR SHAPED GLASSPlease note that when purchasing glass it is very important to make yourself aware of the many different types of glass making techniques such as free-form irregular shaped glass. This type of glass technique is typically handmade/blown where each piece is unique and totally free-form with irregular shape and uneven design. Free-form glass often has the more dramatic shapes and free flowing designs and should never be considered as perfect in form. Please note that freeform glass often results with irregular uneven surfaces where the glass will never sit totally flat and often with uneven and irregular tilts. This kind of glass formation is all part of glass design and character and in not considered as defects. Please always contact us in the first instance if you are unsure of any glass item.

ALL WORLD WIDE SHIPPING EXPLAINED

Our aim is to always charge actual postage and shipping costs and we will never charge for packaging materials as we strongly believe in re-cycling and re-using materials which in turn helps to keep a more greener and friendly environment and ultimately keep postage costs to the minimum. We are happy to also combine items to save on postage and shipping costs wherever possible. Please ask for actual costs before bidding.Very important to always contact us before bidding or purchasing for the correct postage charge to your country as prices change worldwide. Please note that the shipping prices listed are not actual costs and only guide prices only.Failure to wait for the correct invoice to be sent will result in your order been cancelled.

We offer some of the most competitive prices available on the open market particularly for Australia/New Zealand & the USA/Canada. We do not deliver to PO Box addresses as a signature is needed at the time of delivery. Please note that we reserve the right to change postage charges/offers at any time without notice before any bids are placed.

PAYMENT: Payment for all purchases must be made within a maximum of 4 days after the sale has ended. Delayed payment for combined shipping is not acceptable. Due to fees which are applied instantly, it is important that all buyers pay for their purchases within the 4-day period. Failure to make payment will result in either the order cancelled or an unpaid case opened. If for any reason you are unable to make payment within this period please contact us straight away confirming your intentions. This information is given in advance to avoid any disappointment and to make you fully aware of all procedures.

IMPORTANT INFORMATION For Buyers From BRAZIL & PERUIt is a legal requirement for all buyers from either Brazil or Peru to provide their TAX ID Code NumbersPERU:All residents from Peru must provide receiver?s name and tax identification number (RUC for companies; DNI for individuals; passport for non-Peruvians) before arrival for entry submission. Private customers importing more than 3 items need to obtain a formal tax ID (RUC)BRAZIL:All shipments from the Uk sent to Brazil require the Tax ID of the recipient, which is similar to a company registration number. The term ?Tax ID? will not necessarily be recognised in Brazil; the terms to use are:Cadastro Nacional Pessoa Juridica (CNPJ) ? (Businesses)Cadastro de Pessoa Fisica (CPF) ? (Private individuals)Parcels / Shipments sent without this information may be subject to fines or returned at cost. Please ensure this is provided at the time of booking and included on the customs invoice. It is the responsibility of the recipient to ensure this information is supplied. Please note that without this information all shipments will not be able to leave the UK and will cause a delay until the required information is received.

SHIPPING TO THE RUSSIAN FEDERATION

Please note that due to strict import regulations all shipments up to a maximum volumetric weight of 2kg can be shipped to a residential address within the Russian Federation. Any parcel over this weight restriction can only be shipped to a Business Address Only. Documented evidence must be produced by the recipient to confirm this is correct. These restrictions are non-negotiable and must be adhered to.ALL BUYERS FROM THE RUSSIAN FEDERATION MUST WAIT FOR A FINAL INVOICE TO BE SENT BEFORE MAKING PAYMENT.

IMPORTANT: WE CAN ONLY SHIP TO THE ADDRESS ON THE ORDER DETAILS AFTER PAYMENT HAS BEEN RECEIVED WITHOUT EXEPTION. IF YOU NEED DELIVERY TO AN ALTERNATIVE ADDRESS, YOU MUST ENSURE THE CHANGE OF ADDRESS IS MADE ON YOUR ORDER DETAILS BEFORE PAYMENT IS MADE OTHERWISE THE SALE WILL BE CANCELLED AND ALL MONIES REFUNDED.

COMBINED SHIPPING

We will always offer combined shipping for multiple purchases depending on the size and weight of the item. For most sales, we actually pay some of the cost for international buyers to help with the cost so please check this out to compare.

Please note we do not offer a Collection or Pick Up Service. Strictly postage only.

Pictures: All our pictures and images are taken using white light bulbs & bright sun light in a studio with clear windows floor to ceiling allowing the best possible light to shine on to the glass from all angles resulting in the colours been presented at their best. Please note that in a normal room environment with little light the items may or will appear to be less colourful. Please always ask if you are unsure about any item.

Payment:we are happy to accept the following methods of payment: PayPal (which lets you pay by credit or debit card) in the following currencies: UK £, Euro, US $. Postal order in UK £; other currencies by negotiation provided the buyer pays the banks conversion fee for all international. Bank transfers. UK bank transfers (BACS) are also welcome.

Other Important & Relevant Information:Once you receive your item(s) please check that you have the correct size and product. Always check for damage / faults. If for any reason, you are not satisfied with your purchase you are welcome to return the item to us within 30 working days of the date of delivery for a full refund. Please note you will be responsible for the organization & cost of returning the item(s) and items must be returned in the same condition and packaging in which they were received. In the unlikely event that we have sent the wrong item or has damage or a fault then we will arrange for a replacement of the item(s) at our expense. Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 30 working days after the day you receive the item. Find out more about your rights as a buyer and exceptions.

Maker & Designers

Please note that many items we sell can look very similar to those of a different maker and designer and very often we do not know ourselves. An example of this is Murano & Czech designers have made very similar shapes and sizes and in some cases near identical pieces, so it is for this reason you will often see the words Murano Czech used in our listings.

Our Listings: We work very hard to try and always be as 100% accurate with each of our listings as we can,including the pictures, descriptions and condition reports. We also work hard in researching our items so we can bring an accurate report including the history whenever or wherever possible. Many of our items come from around the world and can be of modern and vintage construction with many items we are unable to identify the makers or designers. We buy and sell many modern day and vintage collectible items including gold, jewellery, furniture, pottery, ceramics and our main interest glass. We buy anything we personally like the look of be it modern or vintage and enjoy everything we buy for its colour shape and size. This may also include modern day reproduction items including furniture and collectible items so please keep this in mind before bidding or buying if you are unsure. We will off course make every effort we can to name or even suggest the maker or designer of everything we sell, but if we are unsure this will clearly be stated in all of our listings. Particularly with furniture and collectibles items where individual items may be an exact copy or similar design to many famous names and designs. Glass is a perfect example of many items seen around the world today and which may look like a well-known make or design where we are unable to name the original maker. Glass is something we love and pride for its colour shape and size whether it?s of a vintage/antique to a modern-day construction including any reproduction items. We have a vast collection of all types of glass old and some more modern and we will always make every effort in supplying the history where ever possible. unfortunately, many items that come from antique and collectible fairs have no history even from the person selling the item/s. Should anyone find any of our listings to be incorrect in anyway please feel free to contact us and we will make every effort to ensure that the listing, description or any other relevant information is corrected. Other people?s opinions are always welcome. Thank you.

Multiple Listings/Pictures

Please note that we often sell multiple listings of the same item. Please be aware that although we sell more than 1 item of the same each item is individually blown by hand and made to the same exact shape, design & colours. Please also keep in mind that sometimes there will be very small differences in colour design although not normally noticeable if at all. Please also be aware that the listing pictures will not be the item you will actually receive although will be the same made item that reflect the pictures. Please always contact us if you are unsure of anything. Please note that we give this information in advance to avoid any confusion or false expectations.